Billing, what to expect, booking logistics, and the clinic. If your question isn't here, email Mathieu, he replies between appointments.
Yes. Direct billing is available for many extended-health insurance plans. Coverage and electronic claim eligibility depend on your individual plan. When the claim is approved and payment is assigned to the clinic, you pay only the remaining balance. If direct billing is unavailable or your insurer pays you directly, payment is due at the appointment and you will receive a detailed receipt to submit for reimbursement.
Motor vehicle accident claims follow a different process, see the MVA information below.
Insurance coverage is determined by your plan and cannot be guaranteed by the clinic. Contact your insurer if you need confirmation of your annual maximum, coverage percentage, prescription requirements or remaining balance. The clinic can attempt to submit your claim at the appointment, but the insurer makes the final decision.
Motor vehicle accident claims follow a separate process and are not handled through regular direct billing.
Before the initial appointment, provide your claim number and your adjuster's name and contact information. Mathieu will contact the adjuster to confirm the process and the required documentation.
Unless another payment arrangement is confirmed in advance, payment is due at the appointment and you will receive a detailed receipt.
Debit, credit card, e-transfer, cash and gift certificates are accepted. Card payments are processed through Square.
With your authorization, a card may also be stored securely through the clinic's booking system for future payments and any applicable cancellation or no-show fees. At future visits you can pay with the stored card or any other accepted method.
Pricing is based on appointment length, not the techniques used:
The Initial Assessment + Treatment and Reassessment + Treatment are each $115 + HST ($132.25 total). They include assessment, treatment, and a plan. Both are booked as 60-minute appointments. Direct billing is available for many extended-health plans.
Appointment time includes health history review, assessment or reassessment, treatment planning, treatment, documentation, and any necessary time for dressing or changing.
Yes. Receipts include the appointment date, service, provider, amount paid, HST, Mathieu's name and signature, CMTNB registration number, clinic address and contact information. This is the information normally required for an extended health claim. Insurer and MVA requirements vary, and additional forms or reports are not included unless arranged separately.
Some techniques may feel intense, especially when working on sensitive or restricted areas, but treatment should not feel overwhelming. The goal is precision, not simply more pressure. Mathieu adjusts the technique and intensity based on your comfort and feedback. You can ask for less pressure, a different approach, or for treatment to stop at any time.
There is no fixed number. It depends on the issue, how long it has been present, previous injuries, daily demands, general health and how you respond to treatment. Your response will be reassessed at each visit. After the initial appointment, Mathieu can recommend a reasonable follow-up plan based on the assessment and your progress. Results and the total number of appointments cannot be guaranteed.
Wear comfortable clothing you can move easily in, such as athletic wear, shorts, or loose-fitting clothing. Comfortable clothing helps with the assessment and any active movement during treatment.
For massage treatment you may undress only to your comfort level. You will remain covered with sheets and blankets except for the specific area being treated. Treatment can be adapted if you prefer to remain clothed.
Some techniques use a gel or lotion. Mathieu explains these first, and they are used only with your consent.
Temporary soreness, tenderness or fatigue can occur after treatment, particularly when a sensitive area has been treated. It often feels similar to post-exercise soreness and usually settles within 24–48 hours. Gentle movement and normal hydration may feel helpful.
Contact the clinic if pain is sharp, severe, worsening, accompanied by numbness or weakness, or continues beyond the expected period.
Most people can drive and return to normal daily activity after treatment. Before driving, make sure you feel alert, steady and comfortable moving normally.
Exercise recommendations depend on the area treated and how you respond. Light movement is often appropriate, but you may be advised to delay heavy lifting, intense exercise or maximum-effort training when an area is already irritated.
The fastest way to book is through the online ClinicSense calendar. You can view current availability, choose your appointment type, and receive an immediate confirmation and automated reminders.
For your first visit, choose Initial Assessment + Treatment. Your appointment includes a health-history review, assessment, treatment planning, and hands-on treatment within the booked appointment time.
A valid credit card is required to secure all new-client appointments. Your card is stored securely through ClinicSense and is not charged simply for booking. Cancellation and no-show fees set out in the Cancellation Policy may be charged to that card under the booking agreement you accept when booking.
Treatment and communication are available in English or French. ClinicSense intake and consent forms are currently provided in English. Contact Mathieu before your appointment for help reviewing the forms in French.
Your appointment time is reserved specifically for you. At least 24 hours' notice is required to cancel or reschedule an appointment. The 24-hour period is measured from the scheduled start time of your appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice, and missed appointments or no-shows, will be charged 100% of the scheduled appointment fee. Cancellation and no-show fees cannot be billed to insurance or submitted for reimbursement, as no massage therapy treatment was provided.
Genuine emergencies and unexpected circumstances may be reviewed individually at the therapist's discretion.
With your authorization, a card may also be stored securely through the clinic's booking system for future payments and any applicable cancellation or no-show fees.
Please contact Mathieu as soon as possible if you're running late. If you arrive late, your appointment will still end at the originally scheduled time so that the next client is not delayed.
Treatment may need to be shortened, and the regular scheduled appointment fee may still apply. If you arrive too late for the appointment to be safely or effectively completed, the full scheduled appointment fee may apply.
The easiest way to reach Mathieu is by text or email, or through the contact form on the Contact page, all reach him directly, and he responds between appointments.
Not sure which appointment to book? New clients should choose Initial Assessment + Treatment. Returning clients can choose the follow-up duration that seems closest to their needs. You do not need to select RAPID, IASTM, cupping or therapeutic massage when booking. Mathieu will assess the concern and choose the treatment approach with you during the appointment.
No. The clinic is located on the second floor at 126 Halifax Street and is accessible only by stairs. There is no elevator or ground-floor entrance. Clients must be able to use the stairs safely. If the stairs prevent you from accessing the clinic, contact Mathieu before booking and he can help direct you toward an accessible provider.
Yes. Mathieu is fully bilingual and appointments can be conducted in English or French.
Please note ClinicSense online intake and consent forms are currently available in English only. If you prefer help reviewing the forms in French, contact Mathieu before signing or mention it when you arrive, and he can explain the form and treatment information in French before treatment begins.
The full Privacy Policy is linked in the footer of every page. It explains how your personal health information is collected, used, kept, and protected under New Brunswick's PHIPAA.
If it's about a specific condition or whether a treatment technique is the right fit, that's exactly the kind of thing he likes to answer before you book.
For your first visit, choose Initial Assessment + Treatment. Your appointment includes a health-history review, assessment, treatment planning, and hands-on treatment within the booked appointment time.
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