Cancellation Policy

Effective date: August 1, 2026 · Last updated: August 30, 2026

Your appointment time is reserved specifically for you. At least 24 hours' notice is required to cancel or reschedule an appointment. Providing enough notice gives me the opportunity to offer the appointment to another client on the wait list. Some clients may be looking for an earlier appointment because of pain, an injury, limited mobility, or another concern requiring timely care. Late cancellations and missed appointments often leave too little time to offer that appointment to someone else.

Cancellations and Rescheduling

• Appointments cancelled or rescheduled with less than 24 hours' notice will be charged 100% of the scheduled appointment fee.
• The 24-hour period is measured from the scheduled start time of your appointment.
• The time your cancellation or rescheduling request is received determines if the late-cancellation fee applies.

Missed Appointments and No-Shows

• Missed appointments and no-shows will be charged 100% of the scheduled appointment fee.
• Cancellation and no-show fees cannot be billed to insurance or submitted for reimbursement, as no massage therapy treatment was provided.
• Outstanding cancellation or no-show fees must be paid before another appointment can be booked.
• Repeated late cancellations or missed appointments may result in online booking privileges being restricted.

Late Arrivals

• If you arrive late, your appointment will still end at the originally scheduled time so that the next client is not delayed.
• Treatment may need to be shortened, and the regular scheduled appointment fee may still apply.
• If you arrive too late for the appointment to be safely or effectively completed, the full scheduled appointment fee may apply.

Emergencies and Unexpected Circumstances

• I understand that genuine emergencies and unexpected situations can happen. These circumstances may be reviewed individually at the therapist's discretion.
• Please provide as much notice as possible if you cannot attend. Advance notice gives another client the opportunity to use an appointment time that would otherwise go unused.

How to Cancel or Reschedule

• The fastest way to cancel or reschedule is the link in your ClinicSense confirmation or reminder email.
• You can also email info@mathieuboudreaurmt.com or message me directly.
• If your preferred date has no available appointments, select that date on the ClinicSense booking calendar and click "Join the wait list" at the bottom of the page. ClinicSense will notify you if a matching appointment becomes available.
• I am closed Tuesdays and Wednesdays, so please only join the wait list for my regular working days.

See also: Privacy Policy · Terms & Conditions